Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at e.belderbos2000@gmail.com. Please note that returns will need to be sent to the following address:

The Post Office

178-180 Telegraph Road, Wirral, CH60 0AJ

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at e.belderbos2000@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at e.belderbos2000@gmail.com.

REFUND & RETURNS POLICY

We want you to be delighted with your purchase. If for any reason you are not satisfied, please read the information below.

Returns for Non-Personalised Items

If you purchase a non-personalised item through our website, you have the right to cancel your order within 14 days of receiving it.

To exercise your right to cancel, please contact us within 14 days of delivery. You then have a further 14 days to return the item to us.

Returned items must be unworn and in their original condition and packaging.

Once we receive the returned item, we will process your refund within 14 days. Original standard delivery charges will be refunded in accordance with UK consumer law.

Customers are responsible for return postage costs unless the item is faulty or incorrect.

Custom, Personalised and Bespoke Jewellery

Due to the handmade and bespoke nature of custom or personalised jewellery, we are unable to accept returns or offer refunds for items made to your specific requirements unless they are faulty, damaged, or incorrectly supplied.

This does not affect your statutory rights.

Faulty or Damaged Items

If your item arrives damaged, faulty, or is not as described, please contact us within 14 days of receiving your order.

Where an item is confirmed to be faulty, we will offer an appropriate remedy, which may include:

• Repair
• Replacement
• Full or partial refund

Please provide photographs and details of the issue when contacting us.

Colour and Material Variations

As each piece is handmade, slight variations in colour, pattern, finish, and dimensions may occur. These variations are part of the unique nature of handmade jewellery and are not considered faults.

How to Request a Return

Please contact:

Emilia Belderbos
e.belderbos2000@gmail.com
07759156749

Please include your order number, details of the item, and the reason for your return.

Your Statutory Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.